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FAQ

Do you have a question about the hotel, your reservation or your future stay?
Your answer may be here! If this is not the case, do not hesitate to contact us by phone or email.

The hotel

Do you have parking?
Yes, we have free parking for residents.

What is the difference between a Charm Room and a Luxury Room?
Our Luxury rooms are bigger than the Charmes rooms and offer you more welcome products.

Do you have family or communicating rooms?
Yes, we can offer rooms for the whole family.

Do you have smoking rooms?
No, but smokers can satisfy their desire in the hotel park or on the balcony of some rooms.

Are all rooms equipped with a safe?
Yes, no matter the category, you can leave your valuables in your room.

Can I request an extra bed in my room? How much will it cost me?
Yes, subject to availability, you can request an extra bed in your room at the time of booking. The price is € 30 per night.

I have a baby, does the hotel have adequate facilities?
Yes, we can provide a cot and a bottle warmer on request and subject to availability.

Is the hotel suitable for people with reduced mobility?
Yes, we have a room for people with reduced mobility and a lift.

Do you have a lift?
Yes, the hotel is equipped with a lift.

Can I eat at the hotel?
Yes, the hotel has a restaurant: the Najeti Restaurant l'Orangerie, open for lunch and dinner.

The stay

What are the departure and arrival times?
The arrival is from 16 hours and departure until 12 hours.

Do you have luggage storage?
No, but it is possible to leave your luggage at the reception if you arrive earlier and the hotel is informed.

Do you accept pets? What is the price ?
Yes, we like animals and accept them on a leash in the hotel and restaurant. The price is 13 € per night and per animal.

Do you have an internet connection at the hotel? Is it free?
Yes, the property offers free wifi.

What to do in case of a forgotten object in my room?
You can contact our team who will send you the forgotten item in exchange for shipping costs.

The prices

Is the price of breakfast included in the price?
No, when you book a single room, breakfast is not included but can be booked separately from the room in the same order. However, you can also book one of our special offers, all of which include breakfast.

Are taxes included in the price?
No, the tourist tax has to be paid on the spot, at the rate of 1 € per adult.

Are the rates and availabilities the same if I book on site or by phone?
Yes, there is no difference in price or availability depending on whether you book by phone or on our website. The reservation

Why do you need credit card information?
The banking information is only used as a guarantee in case you do not come or cancel late.

When and how will I pay for my stay?
You pay at the end of your stay, with the means of payment you want: credit card, check-holiday, cash.

I have not received a booking confirmation. How to do ?
We send a confirmation email to each booking. However, if you have not received this email after 15 minutes of your booking, please check your junk mails. If the mail is not there either, do not hesitate to contact us.

What are the cancellation terms?
You can cancel your reservation for free up to 48 hours before your stay.

How can I change or cancel my reservation?
You can always manage your booking at the bottom of the site, by clicking on the "Manage my reservations" link in the "Practical links" section. Your reservation number will be requested.